Consumer rights (ACL)
This page summarises how the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) interacts with our facilitation services. It is not legal advice.
Remedies if a guarantee is not met
Depending on whether the failure is major or non-major, you may be entitled to a refund, cancellation of the contract, compensation for reasonably foreseeable loss, or resupply of the services. Our Return policy explains practical steps we take to resolve concerns quickly.
Official guidance
The Australian Competition and Consumer Commission (ACCC) publishes detailed materials on consumer guarantees. We encourage you to read them alongside our policies.